As has been widely reported in the media recently due to a short supply of HGV drivers and with the added demand which has been placed on parcel delivery companies we are expecting to see delays over the next few weeks.
With this in mind we are advising our online customers that with Special order items such as Farrow & Ball wallpaper that if you wish to receive your wallpaper before the Christmas break to place your order by the 8th of December, we are also advising for the remainder of our product selection to place your order by the 15th of December. By doing so this will allow for any unexpected delays due to the above mentioned issues.
If you have any specific requirements as always it's always best to contact us prior to placing an order online.
Christmas Online Opening Times
Our online store will remain open throughout the Christmas period with all online orders after 5pm on the 20th December being processed on the 4th January for delivery in the new year.
Christmas Lichfield Store Opening Times
Our last full day of opening before Christmas is Tuesday 21st December - 8am to 4pm.
We are closed from Wednesday 22nd December - Monday 27th December.
We will reopen on Tuesday 28th December - Thursday 30th December - 10am to 4pm.
Closed Friday 31st December - Monday 3rd December
We return to normal business hours from Tuesday 4th January - 9am to 4pm.
All orders over £95 (Inc VAT) are delivered free of charge to any UK mainland address via an insured courier, orders under this will attract a delivery charge of £6.95* Excluding wallpaper sample orders which is 50p if you order one sample then free of charge for sample orders of 2-10 wallpaper samples, raising to £3.50 for wallpaper samples order of 10 or more.
Any deliveries outside the UK mainland will incur additional delivery charges, for example:
Northern Ireland: £25
Isle of Wight: £14.95 or free on orders over £195
Channel Isles: £14.95 or free on orders over £250
Isle of Man: £14.95 or free on orders over £250
Scottish Highlands, Islands & Remote Areas: £14.95 or free on orders over £225
If you wish to have your goods delivered to an address outside of the UK, first ensure the product is available in your region by visiting the product page and reviewing "Delivery:" information, this will say which regions the product can be sent to, for example, "Within UK & EU only" means if you wanted to have the item shipped to a region outside of the EU we would not be allowed to do this due to restrictions that have been set by the brand owner.
Providing the item you wish to purchase is available in your region you can now add the item to your basket and view the delivery charge to your region by viewing the basket page and selecting your country.
Orders will be accepted through the website 24-7, 365 days per year, however, our offices are only open Monday to Friday 9am until 5pm so orders will only be processed during these times. Please note we do close for all UK public holidays.
Delivery charges are automatically calculated and applied at the checkout so please ensure you are happy with them before placing your order.
We aim to despatch orders as soon as possible, for most items this is within 1-3 working days of us receiving your order, however some products do take longer to arrive, please either check on the product detail page for the item in question for approximate dispatch time or you are welcome to e-mail or call us for an estimate.
We also deliver to over 60 international destinations at very competitive prices, please visit our cart page to see if we deliver to your location and to obtain a shipping price.
The majority of deliveries are by courier. The courier company normally requires a signature upon delivery however some items can be left with neighbours or a secure location if authorised . Alternatively we are able to deliver items to work addresses etc.
Sample deliveries are as above, except that the samples will be dispatched by first class post and depending on demand at the time of receiving the order may take up to 7 working days to arrive. Please also note some samples are not kept in stock, when this is the case we will order the sample to be posted directly to you from the manufacturer.
Please note dispatch times are only estimates and are not guaranteed and as such should only be used as a guide. If you do have a deadline in mind we do always advise to contact us before placing the order so we can check the current lead times.
We advise that you do not book decorators until your goods have been delivered; we are not responsible for any cancelled decorator fees.
All goods are bought direct from the manufacturers and arrive with us in sealed packaging so we are unable to check at our premises before despatch to ensure they meet high quality standards and are fit for purpose. So we recommend you check all products for colour, design and quality, or imperfections. Please contact us immediately if you find any problems with your wallpaper.
With wallpaper these things must be checked before cutting or hanging the rolls, as most wallpaper manufacturers will NOT accept any claims after hanging or cutting one length of the product. We will NOT refund any amount of money for labour spent or incurred in hanging these wallpapers.
Online Returns Policy (Different from Showroom Returns Policy *see bottom of page)
We offer returns up to 30 calendar days from the date of receipt. If you wish to return within 14 calendar days refer to our standard returns section below, if you return after this time but within 30 calendar days of receiving the goods please refer to the extended returns section.
Please note we are unable to accept returns on items that have been made especially for you, items that have been cut to order, or part orders of wallpaper.
Standard Returns - If you change your mind within 14 calendar days of receipt
We hope you are pleased with your purchase; however, in the unlikely event that you are not completely satisfied with your order we will be happy to offer either an exchange for an alternative product or a refund if you prefer, provided that the goods are not:
- Part orders of wallpaper. (For example - due to overestimating how much was required)
- Samples - sorry, we offer no refunds on samples purchased.
- In a used or unsaleable condition.
- Cut length fabrics
If you wish to return your order we must receive notification within 14 calendar days from receipt of your goods, and goods must be received back within 14 calendar days from notifying us.
If you wish to return/exchange your products you must ensure that they have not been used, as goods returned must come back to us in a fully resalable condition which includes the product labels, this does not affect your statutory rights for faulty products.
If you cancel part of your order which was subject to a conditional Sale, Promotion or Free Delivery offer, the Sale, Promotion or Free Delivery offer may cease to apply. If you subsequently return any items, we reserve the right to charge you for the discount you received as part of any conditional Sale, Promotion or Free Delivery offer.
We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.
Please note the buyer is responsible for returning products and this must be done at the buyers cost.
Extended returns - If you change your mind after 14 calendar days of receipt and before 30 calendar days from receipt
If you received your items more than 14 calendar days ago (but no longer than 30 calendar days ago), you can still return them as long as they are unused and in a resalable, as-new condition within original packaging.
Any returns within this extended return period will incur a restocking charge of 25% of the value of the goods.
As per our standard returns, items exempt (e.g. part orders of wallpaper, samples, cut length fabric) will not be considered for a return. The restocking charge will be calculated after recalculations of any sale, promotional offer or free delivery offers.
We reserve the right to refuse a refund on items where they do not arrive back in satisfactory condition.
Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any outbound delivery charge as the Consumer Contracts Regulation no longer applies to returns which take place after 14 calendar days.
*When you buy online or by phone, you have additional rights as a consumer under the Consumer Contracts Regulations (Excluding customers outside the EU). This means if you as the purchaser notify us of your wish to return an item within 14 calendar days of receiving it, we’ll refund you for both the purchase price and the outbound delivery charge (This does not include the cost of returning the goods). Please make sure you take reasonable care of the item while it's in your possession, and that it's returned to us unused. This does not apply if you have purchased too many rolls/packs and wish to return an unused item.
In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the product clearly showing the fault along with all the product labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the product labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
Where Can You Return Goods To
Please note that all exchanges / refunds must be made through our online customer services department. Refunds cannot be made through our showroom under any circumstances.
Please note you can only return goods that you have purchased online; our showroom has their own returns procedure.
When returning goods in any of the above circumstances please contact us first either by e-mail email@example.com or telephone 01543 263327.
Please state your order number, date of receipt, and the reason for returning the product and whether you would like a refund or a replacement product.
If you are returning products please send them to:
Unit 23 Britannia Way,
Britannia Enterprise Park,
This is our address for returns and any other communication.
Showroom Returns Policy
We offer either an exchange or a credit note on items which are returned within 30 calendar days from the date of receipt. If you choose a credit note, the credit note does not have an expiry date.